Ombudsman Complaint Resolution Specialist
3 weeks ago
**Job Summary**
We are seeking a skilled Complaints Case Handler to join our team at the Office of the Independent Adjudicator for Higher Education. As a Complaints Case Handler, you will play a critical role in resolving complaints from students and promoting a fair and transparent process.
**Key Responsibilities**
- Determine whether complaints are eligible for review and communicate decisions to students
- Promote early resolution of cases by contacting students, student representatives, and providers to negotiate the early settlement of complaints
- Conduct reviews of complaints, draft, and issue Complaint Outcomes
**Requirements**
- Excellent written and oral/telephone/video call communication skills
- A customer service focus
- Strong and recent experience of using Microsoft Word, Excel, and Outlook
**What We Offer**
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
**About Us**
The Office of the Independent Adjudicator for Higher Education is a public-facing role that works towards resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organizations in the higher education sector and beyond.
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