Complaint Resolution Specialist

3 weeks ago

Reading, Reading, United Kingdom RAC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a professional and timely manner.

Key Responsibilities
  • Manage customer interactions and resolve complaints in a fair and efficient manner
  • Investigate and respond to customer inquiries and concerns in a timely and professional manner
  • Communicate effectively with customers and colleagues to ensure seamless resolution of customer issues
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Work collaboratively with colleagues to achieve customer satisfaction and loyalty goals
Requirements
  • Proven experience in customer-facing roles, with a focus on complaint resolution and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to investigate and resolve complex customer issues
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • High level of integrity and professionalism, with a commitment to delivering exceptional customer experiences
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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