Implementation Delivery Specialist

5 hours ago

Reading, Reading, United Kingdom Recruitment Resolution Full time
Top Reasons to Work for Recruitment Resolution

Discover the benefits of joining our team as an Implementation Delivery Specialist.

  • Competitive Salary: Enjoy a basic salary of 30k per annum.
  • Remote Work Opportunity: Work from the comfort of your own home or office.
  • Standard Working Hours: Monday to Friday, 9am-5.30pm.
  • Established Company: Join a fast-paced SaaS Health Technology Business with a clear career path.
  • Exciting Company Growth: Be part of an evolving company with opportunities for advancement.
  • Excellent Training: Receive comprehensive training to support your career development.
  • Pivotal Role: Take on a challenging role, reporting to the Technical Delivery Lead.
  • Client Implementation Success: Ensure client success through understanding of client and solution.
  • Rewarding Blend: Enjoy a mix of requirement gathering, project planning, and client implementation.
  • Generous Benefits: Enjoy 25 days holiday, pension, cycle scheme, and a genuine focus on work-life balance.
Broad Core Responsibilities

As an Implementation Delivery Specialist, your key responsibilities will include:

  • Collaborate with the Project Manager, Data Specialist, and/or Development Specialist to obtain customer implementation requirements.
  • Understand customer business processes and operational challenges, and translate this into a proposed solution.
  • Document and agree requirements, working with relevant teams to ensure timely delivery.
  • Work with the Project Manager to detail the implementation project plan.
Implementation Responsibilities

Your implementation responsibilities may include:

  • System configuration, including setup of customer environments.
  • Configuration of required access roles, permissions, templates, and workflows.
  • Deliver or oversee the delivery of the required implementation.
  • Ensure the implementation is tested and meets customer requirements.
  • Escalate any risks or issues to the delivery team.
  • Deliver training to customer system users and offer guidance as needed.
  • Raise any identified system issues with the Technical Delivery Lead/Customer Success.
  • Hand over completed delivery to the Support team as appropriate.
Expected Qualifications, Skills & Experience

We are looking for individuals with:

  • A good understanding and interest in IT principles and applications.
  • Analytical and logically minded.
  • Solid problem-solving skills.
  • Diligence and attention to detail.
  • Good time management skills.
  • Excellent communication skills, confident in asking questions and raising issues as they occur.
  • Comfortable challenging or putting forward alternative solutions or approaches.
Nice to Have

While not essential, experience in the following areas would be beneficial:

  • An understanding of and/or experience using JavaScript.
  • Experience using HTML and Visual Studio Code.
  • Experience using Word to create documents with tables and mail merge skills.

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