Senior Remediation Case Handler

4 weeks ago


Reading, Reading, United Kingdom Huntswood CTC Limited Full time

Huntswood CTC Limited is seeking a highly skilled Senior Remediation Case Handler to join their team. As a Senior Remediation Case Handler, you will be responsible for handling complex complaints for a leading wealth management company.

Key Responsibilities:

  • Manage and resolve complex complaints in a timely and professional manner.
  • Develop and maintain a deep understanding of wealth management products and services.
  • Produce high-quality management information (MI) to support senior stakeholders.
  • Provide coaching and guidance to colleagues to ensure consistent delivery of high-quality services.
  • Collaborate with cross-functional teams to drive business growth and improvement.

About the Ideal Candidate:

  • Proven experience in handling complex complaints in a wealth management environment.
  • Strong understanding of wealth management products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant qualifications, such as a Level 4 diploma, would be an advantage.

About Huntswood CTC Limited:

Huntswood CTC Limited is a leading UK contract recruiter, specializing in sourcing skilled and qualified specialists for large-scale client projects and niche interim appointments. By joining our team, you will have access to a wide range of contract opportunities and the opportunity to work with a reputable and established company in the industry.



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