Complaints Resolution Specialist
1 month ago
Job Title: Complaints Resolution Specialist
Job Summary:
We are seeking a skilled Complaints Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will be responsible for resolving complaints from various stakeholders, including members, representatives, actuaries, trustees, and regulatory bodies.
Key Responsibilities:
- Resolve complaints in a timely and accurate manner, ensuring high-quality service delivery.
- Work collaboratively with stakeholders to understand their concerns and provide effective solutions.
- Contribute to the development and implementation of complaints management processes and procedures.
- Identify and report trends and issues related to complaints, providing recommendations for improvement.
- Maintain accurate records and reports on complaints, ensuring compliance with regulatory requirements.
Requirements:
- Proven experience in complaints handling, preferably in a pensions or financial services environment.
- Strong analytical and problem-solving skills, with the ability to communicate complex information effectively.
- Excellent attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects.
- Strong interpersonal and communication skills, with the ability to build relationships with stakeholders at all levels.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering exceptional service to our clients and stakeholders, and we are seeking a skilled Complaints Resolution Specialist to join our team.
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