Complaints Resolution Specialist

2 weeks ago


Liverpool, Liverpool, United Kingdom Sellick Partnership Full time
Job Summary:

We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution. Your daily responsibilities will include assisting with the investigation of complaints, ensuring timely updates to customers, and effectively recording complaints on our in-house database. You will also be responsible for monitoring and tracking complaint cases, creating customer feedback reports, and performing ad hoc administration tasks. If you have previous experience in complaints handling and excellent administration skills, we encourage you to apply for this role.

Key Responsibilities:

* Assist with the investigation of complaints on behalf of customers
* Ensure timely updates to customers on the progress of their cases
* Effectively record complaints on our in-house database
* Monitor and track complaint cases
* Create customer feedback reports to analyze ongoing process improvements
* Perform ad hoc administration tasks

Requirements:

* Previous experience in complaints handling
* Excellent administration experience
* Previous experience in social housing (preferred)

About Sellick Partnership:

Sellick Partnership is a proud and inclusive recruitment business that supports applications from candidates of all backgrounds and circumstances. We assess applications based on the experience and skills evidenced on the CV, rather than years of experience or hourly rates. For more information on how we use your personal details, please review our data processing notice on our website.

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