Complaint Resolution Specialist
2 months ago
We are seeking a highly skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management service, you will be responsible for providing timely and accurate responses to complaints from various stakeholders.
Key Responsibilities- Resolve complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).
- Work collaboratively with stakeholders to provide high-quality complaint responses.
- Contribute to the quality and compliance process.
- Complete targeted work to the required level of accuracy.
- Support colleagues and work well within teams.
- Communicate professionally in both written and oral forms.
- Identify own training needs.
- Complaint handling experience.
- Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
- Experience of dealing with stakeholder groups/external organisations.
- Analytical thinker with an enquiring mind.
- Pensions experience.
- A good working knowledge of pensions administration software.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. We support 37 million people in 120 countries and are committed to delivering high-quality services to our clients.
We value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this role.
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Complaints Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaints Resolution SpecialistJob Summary:We are seeking a skilled Complaints Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will be responsible for resolving complaints from various stakeholders, including members, representatives, actuaries, trustees, and regulatory bodies.Key...
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Complaint Resolution Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob SummaryWe are seeking a skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will play a vital role in providing timely and accurate complaint responses to our stakeholders.Key ResponsibilitiesResolve complaints from various stakeholders, including Members, Representatives,...
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Complaint Resolution Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob SummaryWe are seeking a skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will play a vital role in providing timely and accurate complaint responses to our stakeholders.Key ResponsibilitiesResolve complaints from various stakeholders, including Members, Representatives,...
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Complaint Resolution Specialist
2 months ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeComplaints Resolution SpecialistWe are seeking a skilled Complaints Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will play a vital role in providing timely and accurate complaint responses to our stakeholders.Your primary responsibility will be to resolve complaints from various sources, including...
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Complaint Resolution Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaint Resolution SpecialistEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaint...
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Complaint Resolution Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaint Resolution SpecialistEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaint...
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Complaints Resolution Specialist
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Complaint Resolution Specialist
2 weeks ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob SummaryWe are seeking a skilled Complaint Resolution Specialist to join our team at Equiniti.Key ResponsibilitiesThe successful candidate will be responsible for:Providing timely and accurate complaint responses to stakeholders, including Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS),...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
2 weeks ago
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Complaints Resolution Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeWe are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. This role will focus on receiving and managing customer complaints with a focus on complaints handling, investigation, and resolution.Daily Responsibilities:Assisting with the investigation of complaints on behalf of customers, ensuring they are updated periodically with...
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Complaints Resolution Specialist
1 week ago
Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. The successful candidate will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.Key Responsibilities:Assisting with the investigation of complaints on behalf of customers,...
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Complaints Resolution Specialist
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Liverpool, Liverpool, United Kingdom Sellick Partnership Full timeJob Summary:We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. As a Complaints Coordinator, you will be responsible for receiving and managing customer complaints, focusing on complaints handling, investigation, and resolution. Your daily responsibilities will include assisting with the investigation of complaints,...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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2 weeks ago
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