Complaints Resolution Specialist

4 weeks ago


Liverpool, Liverpool, United Kingdom Sellick Partnership Full time
Job Summary:

We are seeking a skilled Complaints Coordinator to join our team at Sellick Partnership. The successful candidate will be responsible for receiving and managing customer complaints, with a focus on complaints handling, investigation, and resolution.

Key Responsibilities:
  • Assisting with the investigation of complaints on behalf of customers, ensuring they are updated periodically with any progress made on their case.
  • Acknowledging complaints within process timescales.
  • Ensuring all complaints are effectively recorded on the in-house database.
  • Monitoring and tracking complaint cases.
  • Creating customer feedback reports to analyse ongoing process improvements.
  • Dealing with all ad hoc administration.

Requirements:
  • Previous experience in complaints handling.
  • Excellent administration experience.
  • Previously worked within social housing (Preferred).

About Sellick Partnership:
We are proud to be an inclusive and accessible recruitment business, supporting applications from candidates of all backgrounds and circumstances.

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