Complaints Resolution Specialist
3 weeks ago
Rev & Regs is seeking a skilled Complaints Analyst to join our team in Liverpool. As a key member of our Complaints team, you will play a vital role in providing an efficient and effective end-to-end complaints handling service to our clients.
Key Responsibilities:- Assist the Complaints team in providing an impartial and efficient complaints handling service.
- Maintain expert knowledge of relevant regulatory requirements, including DISP, and ensure this is reflected in our complaints policies and procedures.
- Triage initial expressions of dissatisfaction in line with the FCA's definition of an 'eligible complaint / eligible complainant', and manage the Complaints Inbox efficiently.
- Act as a point of contact for the wider business throughout the lifecycle of a complaint, providing support and guidance as needed.
- Investigate and handle complaints in a consistent manner, and be one of our contacts for the Financial Ombudsman Service (FOS) where a complainant may have referred their complaint.
- Make decisions on the outcome of complaint investigations, and produce clear, comprehensive, and professionally written letters within FCA rule requirements.
- Identify root causes of complaints and effect change through collaboration with the business, and escalate issues that require management action as necessary.
- Maintain all associated complaint records as required for audit purposes, and update the complaints software - Respond.
- Contribute to the delivery of a positive compliance culture within the team and wider Group.
- Complaint handling experience in a wealth management organisation.
- A good understanding and working knowledge of the FCA's Dispute Resolution rules (DISP).
- Excellent attention to detail and high personal and professional standards.
- Highly professional communication manner - letter, email, telephone.
- Ability to prioritise and work to deadlines within set service standards, company guidelines, and regulatory requirements.
- Ability to efficiently multi-task and work efficiently to meet timescales.
- Very strong written and verbal communication skills.
- Proven ability to deal tactfully and respectfully with potentially difficult clients/situations.
Salary: £41,000
Location: Hybrid (2 days per week in Liverpool office)
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Liverpool, Liverpool, United Kingdom Rev & Regs Full timeRev & Regs is seeking a Complaints Resolution Specialist to join their team. Key Responsibilities:Provide end-to-end complaints handling services.Maintain in-depth knowledge of regulatory requirements.Triage initial expressions of dissatisfaction.Manage the Complaints Inbox efficiently.Handle and investigate complaints in a consistent manner.Produce clear,...
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Complaint Resolution Specialist
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaint Resolution SpecialistEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaint...
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Complaint Resolution Specialist
1 month ago
Liverpool, Liverpool, United Kingdom Equiniti Full timeJob Title: Complaint Resolution SpecialistEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.We are committed to delivering exceptional customer service and resolving complaints in a timely and professional manner. As a Complaint...
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Complaint Resolution Specialist
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Complaint Resolution Specialist
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Liverpool, Liverpool, United Kingdom Equiniti Full timeJob SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management service, you will be responsible for providing timely and accurate responses to complaints from various stakeholders.Key ResponsibilitiesResolve complaints from Members, Representatives, Actuaries, Trustees,...
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Complaints Resolution Specialist
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Liverpool, Liverpool, United Kingdom Rev & Regs Full timeJob DescriptionRev & Regs is seeking a skilled Complaints Analyst to join their team in Liverpool. As a Complaints Analyst, you will be responsible for providing an impartial, efficient, and effective end-to-end complaints handling service.Key Responsibilities:Assist the Complaints team in maintaining an expert knowledge of relevant regulatory requirements,...
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