Complaints Resolution Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom Equiniti Full time

Job Title: Complaints Administrator

Business Function / Department:

Job Summary

As a key member of the complaints team at Equiniti, you will play a vital role in providing timely and accurate complaint responses to stakeholders, including Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).

Core Duties/Responsibilities

  • Collaborate with stakeholders to resolve complaints in a professional and courteous manner.
  • Contribute to the quality and compliance process by ensuring accurate and timely complaint responses.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and maintain a good understanding of complaints handling, pensions and related issues.
  • Identify own training needs and contribute to the development of the team.

Skills, Capabilities and Attributes

The successful candidate will demonstrate the following experience, skills and behaviours:

Essential

  • Complaint handling experience.
  • Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
  • Experience of dealing with stakeholder groups/external organisations.
  • Analytical thinker with an enquiring mind.

Desirable

  • Pensions experience.
  • A good working knowledge of pensions administration software.

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to be part of EQ.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.



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