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Complaint Resolution Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Equiniti Full time
Job Summary

We are seeking a skilled Complaint Resolution Specialist to join our team at Equiniti. As a key member of our complaints management team, you will play a vital role in providing timely and accurate complaint responses to our stakeholders.

Key Responsibilities
  • Resolve complaints from various stakeholders, including Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS), and The Pensions Ombudsman (TPO).
  • Work collaboratively with stakeholders to understand complaints and provide effective resolutions.
  • Contribute to the quality and compliance process to ensure high standards are maintained.
  • Develop and maintain a thorough understanding of pensions and related issues to provide expert advice.
  • Communicate effectively with stakeholders through written and oral communication.
Requirements
  • Proven experience in complaint handling and pensions administration.
  • Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
  • Strong communication and interpersonal skills, with the ability to build effective relationships with stakeholders.
  • Ability to work well under pressure and meet deadlines.
  • Knowledge of pensions administration software and systems.
What We Offer

As a Complaint Resolution Specialist at Equiniti, you will be rewarded with a competitive salary and benefits package, including:

  • 28 days holiday + Bank Holidays
  • Performance-related bonus
  • Eye Care Vouchers
  • Life Assurance
  • MyCSP Discount - 7.5% off major retailers
  • Annual Dividend

We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.