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Night Shift Supervisor

2 months ago


Barnsley, Barnsley, United Kingdom AccorHotel Full time

Job Opportunity at AccorHotel

Job Title: Nights Guest Service Manager

Job Summary:

We are seeking a reliable and welcoming Guest Service Manager to deliver exceptional customer service during the night shift. The ideal candidate will have experience in a customer-facing hotel position and be able to work independently with minimal supervision.

Key Responsibilities:

  • Guest Check-in and Check-out: Ensure a smooth and efficient check-in and check-out process for guests, responding to their queries and resolving any issues promptly.
  • Customer Service: Provide exceptional customer service, responding to guest requests and resolving any issues in a professional and courteous manner.
  • Team Leadership: Supervise, motivate, and lead colleagues on shift, ensuring that they are equipped to provide excellent customer service.
  • Security and Safety: Conduct regular security checks and ensure that the hotel is secure and safe for guests.
  • Additional Duties: Assist with various tasks as required, including running reports, pulling pints, taking food orders, and checking the security of the hotel.

Requirements:

  • Experience: At least 1 year of experience in a similar role, preferably in a hotel environment.
  • Availability: Availability to work a mix of midweek and weekend shifts, including nights.
  • Age: Must be at least 18 years old.

What We Offer:

  • Competitive Salary: £12.30 per hour.
  • Great Benefits: Discounts at hotels, opportunities for career progression, and a day off for your birthday.

Accommodation and Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We are committed to providing a welcoming and inclusive environment for all employees and guests.