Water Damage Restoration Specialist

4 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled Water Damage Restoration Specialist to join our team at Hastings Direct. As a key member of our claims resolution team, you will be responsible for delivering a scope for building works, repairs, and installation of a drying program in a safe manner.

Key Responsibilities

  • Devising a settlement plan with the customer, settling the claim in the best way possible
  • Working quickly with the customer to place them in alternative accommodation should this be needed, or arrange for temporary solutions to be put in place
  • Responsibility for equipment provided by the company (including a vehicle) and you will be expected to travel to various locations throughout the week
  • Escalating any high complexity work with suggested solutions to your Surveying Lead for review and call upon/work with other suppliers within the Hastings Home Claim supply chain to support the overall claims process and policy holder journey
  • Collaborating with the operational lead to enhance your knowledge and skills to ensure optimal field surveying outcomes driving drying times and effective settlements for our customers

Requirements

  • An extensive knowledge (and examples) of Flood/Escape Damage Management, best practice and principles, knowledge of health and safety regulations and other relevant legislation
  • Evidence, knowledge & experience of all damage perils and restoration scenarios, being able to demonstrate the usage of supplied tools/equipment
  • BDMA or equivalent technical qualification with the experience of investigating and managing domestic property claims, including excellent customer care skills when dealing with policy holders and damage in properties

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

What We Offer

  • An attractive salary based on experience (pay reviews also completed each year)
  • Flexible working arrangements, including days in the office and at home
  • A competitive bonus scheme, based on Hastings' performance against our business goals and your own personal performance
  • Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more

Our 4Cs Principles

We believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.



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