Desktop Claims Investigator

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

We are seeking a skilled Desktop Claims Investigator to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for investigating, managing, and reporting on a varied range of surveyed claims.

Key Responsibilities

  • Investigate and manage domestic property claims, ensuring all claims are handled fairly and with integrity.
  • Liaise with customers to determine policy cover and legal liability, establishing the loss value and any associated costs.
  • Handle and desktop settle a full and varied range of incidents, maintaining high standards of communication with internal stakeholders.
  • Produce reporting that demonstrates the effective management of claims, highlighting trends and areas for improvement.
  • Participate in the policy wording and claim handling enhancement working group, contributing to the claims auditing process.

Requirements

  • Experience of investigating and handling domestic property claims.
  • Excellent knowledge of current case law, settlement methods, building regulations, market pricing, flood/escape of water/fire damage management best practice and principles.
  • Claims scoping and management software experience.

What We Offer

As a Desktop Claims Investigator at Hastings Direct, you will be part of a dynamic team that is passionate about delivering excellent customer service. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, life assurance cover, and pension contribution match.

About Hastings Direct

Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We pride ourselves on our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We are committed to delivering good outcomes for every customer, helping us to grow the company profitably and sustainably.



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