Third Party Property Damage Claims Specialist

3 weeks ago


Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Role Overview

We are seeking a skilled Third Party Property Damage Claims Advisor to join our team at Hastings Direct. As a key member of our claims team, you will play a crucial role in investigating and resolving third-party property damage claims.

Key Responsibilities

  • Investigate and assess third-party property damage claims, gathering relevant information and evidence.
  • Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
  • Analyse policy documentation to determine coverage and applicability.
  • Evaluate liability and quantum to determine accurate settlement amounts.
  • Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
  • Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
  • Keep accurate and up-to-date records of claims activities using the company's systems.

Requirements

  • Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
  • Strong analytical skills to assess claims and determine liability and settlement amounts.
  • Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
  • Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
  • A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
  • Proficiency in using computer systems and relevant software applications.
  • A commitment to delivering exceptional customer service and representing our values.

What We Offer

As a Third Party Property Damage Claims Advisor at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering excellent customer service and driving business growth. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a 4Cs performance bonus, private healthcare, and access to training and development opportunities.

About Hastings Direct

Hastings Direct is a leading digital insurance provider, committed to delivering great products at the right price with a simple and straightforward service. We believe in treating customers fairly, respectfully, and with their best interests at heart. Our 4Cs principles guide everything we do, ensuring that we deliver good outcomes for every customer, grow the company profitably and sustainably, and invest in the communities we serve.



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