Technical Service Desk Specialist
16 hours ago
We are seeking a skilled Technical Service Desk Specialist to join our team at MaxAd Recruitment Ltd. As a key member of our technical staff, you will be responsible for providing excellent service and solving complex problems in a fast-paced environment.
Job Summary:
- Provide 2nd and 3rd line support and technical expertise on escalated issues.
- Collaborate with 1st and 2nd line teams to improve service delivery.
Responsibilities:
- Manage and troubleshoot servers, networks, and cloud environments (e.g., Microsoft Azure, Microsoft 365).
- Lead RMM management and projects including cloud migrations, security upgrades, and infrastructure deployments.
Requirements:
- Proven minimum 5 Years MSP helpdesk experience and minimum 2 years, 3rd line experience within an MSP environment.
- Relevant certifications such as Microsoft Azure/ M365 (MCSA/MCSE), Cisco (CCNA), ITIL, or equivalent.
Salary:
£42,000 - £54,000 per annum
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