Technical Service Desk Specialist

16 hours ago


London, Greater London, United Kingdom MaxAd Recruitment Ltd Full time
Job Description for Technical Service Desk Specialist

We are seeking a skilled Technical Service Desk Specialist to join our team at MaxAd Recruitment Ltd. As a key member of our technical staff, you will be responsible for providing excellent service and solving complex problems in a fast-paced environment.

Job Summary:

  • Provide 2nd and 3rd line support and technical expertise on escalated issues.
  • Collaborate with 1st and 2nd line teams to improve service delivery.

Responsibilities:

  • Manage and troubleshoot servers, networks, and cloud environments (e.g., Microsoft Azure, Microsoft 365).
  • Lead RMM management and projects including cloud migrations, security upgrades, and infrastructure deployments.

Requirements:

  • Proven minimum 5 Years MSP helpdesk experience and minimum 2 years, 3rd line experience within an MSP environment.
  • Relevant certifications such as Microsoft Azure/ M365 (MCSA/MCSE), Cisco (CCNA), ITIL, or equivalent.

Salary:

£42,000 - £54,000 per annum



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