Area Support Shop Operations Coordinator

4 weeks ago


Pershore, Worcestershire, United Kingdom Oxfam Full time

As a key member of the area team, your role is to provide operational support to our shops within a defined geographical area. You will cover short-term shop manager absences, ensuring uninterrupted trading and maximising income generation. This role offers a fantastic opportunity for those with shop manager experience, serving as a stepping stone toward an area manager role.

This role will support shop cover in our Oxfam shop network across Leamington, Stratford, and Pershore. While travel expenses will be covered, you will need to be willing and able to commit to extensive travel across this defined geographic region.

Please note: Travel will be required to other locations in W04, covering Warwickshire and Oxfordshire.

Key Responsibilities:


• Create and maintain inclusive, respectful, and safe environments in the shops.

• Collaborate with the Area Manager and shop managers to allocate shop cover effectively.

• Build trusting relationships in each shop to maintain engaged and motivated teams.

• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.

• Deliver continuous improvement support against specific KPIs.

• Develop and deliver a framework for feedback and handovers.

• Actively contribute to the local community and wider Retail network.

Qualifications:


• Previous retail or operational management experience

• Agile and adaptable working style

• Excellent communication and relationship-building skills

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.



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