Area Support Shop Operations Coordinator

4 weeks ago


Pershore, Worcestershire, United Kingdom Oxfam Full time

As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. This involves covering short-term shop manager absences to ensure uninterrupted trading and maximising income generation. You will be responsible for creating and maintaining inclusive, respectful, and safe environments in the shops, collaborating with the Area Manager and shop managers to allocate shop cover effectively, and building trusting relationships in each shop to maintain engaged and motivated teams.

Key Responsibilities:


Create and maintain inclusive, respectful, and safe environments in the shops.

Collaborate with Area Manager and shop managers to allocate shop cover effectively.

Build trusting relationships in each shop to maintain engaged and motivated teams.

Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.

Deliver continuous improvement support against specific KPIs.

Develop and deliver a framework for feedback and handovers.

Actively contribute to the local community and wider Retail network.

Qualifications:


Previous retail or operational management experience

Agile and adaptable working style

Excellent communication and relationship-building skills

Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.



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