Client Success and Growth Expert

1 day ago

London, Greater London, United Kingdom Gain Theory Full time
About Us

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better-informed investment decisions that drive growth.

We deliver:

  • Data strategy, harmonization, and visualization.
  • Advanced analytics and modelling, including MMM (Marketing Mix Modelling), attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting.
  • High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning.
About the Role

The Client Success Partner is a key leadership role within the Client Success Team, responsible for driving client satisfaction, profitable client revenue growth, and team satisfaction. The CS Partner leads a team of Client Success professionals, serving as a strategic advisor and trusted partner to senior client stakeholders.

This role requires a data-driven and results-oriented individual with exceptional communication, leadership, and problem-solving skills. As a Client Success Partner, you will be responsible for managing all projects to time, scope, and budget, highlighting any risks to Squad Lead. You will also lead team efforts to put in place robust quality assurance techniques to ensure work going to clients is right first time.

You will use data and analytics interpretation skills to bring insights to life for a senior (C-suite & -1) audience. You must be a strong data storyteller who can explain complex insights at a simple, impactful level to a senior audience. Inspire others to become better storytellers.

You will drive usage of Gain Theory Interactive when in scope, highlighting any bugs or enhancements to the GTI team and monitoring usage to ensure clients are getting value for money. Leads team to follow Operational Excellence process, ensuring full adherence and reports on why where the process has not been followed.

Key Responsibilities
  • Achieves client growth targets as set out at start of year with Client Centre of Excellence, Squad Leads and EXCO. Manages and reports on any risks to hitting targets and looks for opportunities consistently across solutions, geographies and brands.
  • Leads initiatives to drive value for clients, moving from identification to recognising value, working with senior clients to unblock any hurdles to driving said value. Reports value back to business at a good cadence and uses value information in client renewals.
  • Monitors client PBOP and makes decisions to drive this towards target, through raising revenue, running more efficient processes, or tighter management of scope.
  • Understands how actions they take will impact overall Gain Theory profitability and looks to make the right decisions towards this at all times
  • Leads new business pitches, with support from Growth team and Squad Lead. Does so following OpEx process to ensure effective outcomes.
Requirements
  • Strong leadership and communication skills
  • Data-driven approach with ability to interpret and present insights
  • Results-oriented with ability to drive growth and improve client satisfaction
  • Ability to lead and motivate teams
  • Excellent problem-solving and analytical skills
Benefits

The estimated salary for this role is £70,000 - £90,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including private medical insurance, group life assurance, market-leading family friendly policies, generous pension plan, and generous holiday entitlements.

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