Client Success and Advocacy Expert

1 month ago


London, Greater London, United Kingdom The Economist Group LTD Full time

The Economist Group LTD is seeking a Client Success and Advocacy Expert to join our team. As a member of our global organization, you will play a critical role in ensuring the success and satisfaction of our clients.

You will be responsible for fostering senior relationships with key clients, monitoring account health, partnering with Account Managers, conducting new client on-boarding, and providing curated content to key user groups and customers.

Key Skills and Qualifications:
  • Strong background in customer success with a proven track record of driving retention revenue.
  • Demonstrated knowledge of customer success, markets, and workflows to shape retention strategies.
  • Ability to prioritize to align priorities to the company's commercial objectives.
  • Innovator who utilizes data to inform decisions, simplify complex problems, improve the client experience, and customer lifecycle.

This is a great opportunity for someone who is passionate about innovation and customer-centricity to deliver an exceptional customer experience.

Estimated salary: £55,000 - £65,000 per annum.


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