Service Charge Specialist

2 days ago


East London, United Kingdom Peabody Full time

About the Role

We are seeking a highly skilled Service Charge Specialist to join our team at Peabody. As a key member of our Service Charge team, you will play a crucial role in supporting our residents and ensuring they have the correct and relevant information regarding their service charges.

Key Responsibilities

  • Analysis of costs to ensure service charge bills are accurate
  • Collaboration with neighbourhood, property service, and estate service teams to ensure service charges are reflective of the service provided
  • Supporting residents in the management of their service charges, developing and improving Peabody's service to them
  • Ensuring charges are transparent and reasonable, and actively working with residents to resolve any issues

Requirements

  • Commitment to first-class customer service
  • Resilience with a positive, flexible, compassionate, and can-do approach
  • Organisation with the ability to self-manage a diverse and varied caseload, prioritising work effectively
  • Experience in accounting processes relating to service charges, along with service charge legislation and best practice understanding

What We Offer

  • 30 days' annual holiday, plus bank holidays
  • Two additional paid volunteering days each year
  • Flexible benefits scheme, including family-friendly benefits and access to a discount portal
  • 4 x salary life assurance
  • Up to 10% pension contribution

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