Service Charge Officer

7 months ago

London, United Kingdom Veesupportservices Ltd Full time

Key responsibilities

Officers work across two specialist teams which are responsible for calculating and invoicing

service charges and for undertaking section 20 leaseholder consultation:

- The Service Charge Calculations Team (led by the Service Charge Calculations Manager)

calculate and invoice annual service charges (including building insurance and ground

rent), shared ownership rent and other leasehold recharges across a residential and

commercial portfolio.
- The Consultation & Major Works Invoicing (led by a Project Manager) consult residential

leaseholders about major works and qualifying long-term agreements. They also

calculate and invoice major works service charges.

Staff are arranged in teams for line management purposes but the managers work

collaboratively to ensure that calculation, invoicing and consultation projects are sufficiently

resourced so there will be an element of matrix-management.

Calculations and invoicing
- Calculate, invoice and certify service charges and all other charges due under

leases/transfer documents. Maximise income by ensuring that charges are levied in

accordance with contractual and statutory requirements and by scrutinising Housing

Revenue Account expenditure to identify all rechargeable costs.
- Be responsible for data collection, inputting and validation processes, assessing the

chargeability of works and services, coding expenditure to blocks and estates, and

resolving any charge omissions, errors or anomalies.
- Work collaboratively with service areas, TMOs and co-ops etc (providing training and

support as appropriate) to ensure they supply accurate and timely details of services

provided, expenditure and supporting documentation.
- Provide service charge breakdowns that are sufficiently detailed, well presented and

easily accessible to staff and customers. Also facilitate s22 Landlord and Tenant Act 1985

requests for leaseholders to inspect the accounts, receipts and other supporting

documents which relate to their service charges.
- Issue section 20B notices as required within statutory time limits.
- Answer customer queries and investigate disputes concerning service charge calculation,

liaising with service areas and carrying out site visits as necessary.

Essential criteria

**Qualifications**:
Essential

criteria

Criteria description Assessed by

This is

desirable

but not

essential

IRPM qualification or equivalent. Application/Interview

Experience

Essential

criteria

Criteria description Assessed by

1 At least two years’ experience of working in a

residential leasehold management role,

including: service charge calculation and

invoicing, and delivering front-line services to

residents.

Application/Interview

**Skills**:
Essential

criteria

Criteria description Assessed by

2 Knowledge of current legislation, case law and

best practice relating to service charges and

leasehold management.

Application/Interview/Test

3 Excellent verbal and written communication

skills, including the ability to interpret and

explain to a range of audiences relevant

legislation and complex legal documents such

as leases.

Application/Interview/Test

4 Strong IT skills, including a good working

knowledge of Microsoft Office (Excel and

Access to at least intermediate level), and of

Housing Management IT systems e.g.

Northgate Housing.

Application/Interview/Test

5 High level of attention to detail and accuracy in

calculating service charges and record keeping.

Application/Interview/Test

Essential

criteria

Criteria description Assessed by

6 Ability to investigate casework, disputes and

complaints, and to identify and implement

customer-focused solutions.

Application/Interview/Test

7 Ability to demonstrate empathy, patience and

understanding of customers’ needs and

requirements.

Application/Interview/Test

8 Self-motivated and able to organise own

workload, manage conflicting demands and

prioritise tasks effectively.

Application/Interview/Test

9 Ability to work collaboratively with colleagues in

other departments and to adopt a flexible

approach to team working.

Application/Interview/Test

**Job Type**: Temporary contract
Contract length: 3 months

**Salary**: £20.59 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- working in a residential leasehold management role,: 2 years (required)
- IT, microsoft office: 1 year (required)
- Knowledge of legislation, case law in service charges: 1 year (required)

Licence/Certification:

- IRPM qualification or equivalent (required)

Ability to Commute:

- london (required)

Ability to Relocate:

- london: Relocate before starting work (required)

Work Location: In person

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