Service Charge Project Officer

4 weeks ago


London, United Kingdom TRI Consulting Ltd Full time

A Housing Association is currently looking for a number of Service Charge Project Officers on a temporary basis for about 6 months.Key responsibilitiesYou will work with stakeholders across the business including the dedicated Estate Operations Manager to review historic service charge accountsLead on the projects & be accountable for working through a defined number of service charge accounts that have been issued a Section 20b and seeing them through to audit and delivery within the 6-month periodReview any complaints and queries from residents to service charge accounts that have already been servedSupport the Estate Operations Manager with engaging with residents and responding to any queries, documenting any decisions and lessons learntPAYE £22.24 Umbrella £29.24Essential experienceSignificant experience of working compliantly with varying service charge regimes (variable), on large mixed tenure schemesSignificant experience of analysing and working through complex service charge accounts with ability to reconcileGreat problem-solving skills, able to work with stakeholders to get to a decision or outcomeSignificant experience of analysing complex data and ability to present analysis to stakeholders to make business decisionsSignificant experience of reading and understanding tenancy agreements & leasesTrack record in delivering projects and meeting outcomes within set deadlinesExcellent interpersonal skills and ability to explain service charge information in plain English to residentsStrong IT skills, including advanced ExcelGood knowledgeable on the RICS service charge residential code and ICAEW tech 03/11 and how to apply themGood grasp of the Landlord and Tenant Act (1985), particularly around reasonableness (section 19)



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