Service Charge Officer

3 days ago


London, Greater London, United Kingdom Pinnacle Group Limited Full time

Pinnacle Group Limited, a leading UK private sector provider of housing and neighbourhood services, is seeking an experienced Service Charge Officer to join their team in Brockley, London.

About the Role:

This fixed-term position, ending 31st December 2025, offers a unique opportunity to work with a large mixed portfolio of new and existing Affordable homes nationwide. As a Service Charge Officer, you will be instrumental in managing and optimizing service charge processes, delivering leasehold and frontline services that meet the highest standards.

About You:
  • You possess proven experience in service charge management, ideally Chartered Institute of Housing qualified.
  • You have excellent communication skills, enabling you to provide top-notch customer service in a fast-paced, pressurized environment.
Key Responsibilities:
  1. Apply all functions for the setting of service charges.
  2. Carry out transactions for each of our three PFI's database for change of leaseholder/transfer of funds/update new leaseholder details.
  3. Respond to queries regarding Income Recovery of service charge and major work bills.
  4. Resolve service charge disputes.
  5. Attend evening meetings and take minutes as required.

The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience.



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