Customer Service and Resident Liaison Specialist
2 weeks ago
DCUK FM Ltd
Job Title: Customer Services Apprentice - Resident Liaison Officer
Location: Islington
We offer a competitive salary of £13,500 per annum
This role is full-time and permanent, Monday to Friday with a standard 40-hour week.
You will have the opportunity to gain experience in administration and customer service through this 15-month apprenticeship.
About Us:
Rentokil Initial is a leading company in innovation, operating in over 80 countries. We pride ourselves on our global reach and family-like atmosphere.
Our Values:
We prioritize Service, Relationships, and Teamwork. We are looking for motivated individuals who can bring out the best in themselves and develop their knowledge and skills.
Diversity and Inclusion:
We celebrate diversity and believe that everyone has something unique to offer. Whatever your background or experience, you can find a suitable role with us.
Your Responsibilities:
- Assist Operation teams with direct contact with residents
- Book and schedule work with residents explaining timeframes and responsibilities
- Handle daily reporting, dashboard updates, sales enquiries, tenders, and surveys
- Manage inboxes and distribute documentation
- Perform ad-hoc administrative tasks as needed
Requirements:
- A keen interest in administration and customer service roles
- Strong communication skills
- IT literacy
- Effective time management
- May require a DBS check
- CCSE C or Above in Maths and English (or willingness to obtain during the term of the apprenticeship)
Benefits:
- Competitive salary
- Full-time, Permanent contract
- Industry-leading training
- Pension
- EAP (Employee Assistance Programme)
- Overtime opportunities
- Discounts from 3,000+ retailers via RI Rewards
- Long service recognition (extra annual leave after 5 years)
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