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Resident Liaison Officer

1 month ago

London, Greater London, United Kingdom Linear Recruitment Ltd Full time
Resident Liaison Officer Opportunity in Southeast London

We are seeking a highly skilled Resident Liaison Officer to join our client in Southeast London, covering Lewisham and Greenwich. The successful candidate will be responsible for ensuring planned/reactive works are completed to customers' homes.

Key Responsibilities:
  • Act as the first point of contact for customers through face-to-face meetings, open days, phone calls, and newsletters.
  • Communicate updates to customers, site teams, and internal stakeholders.
  • Provide high-level customer aftercare.
  • Manage expectations of customers and site teams.
Requirements:
  • Direct experience as an RLO is preferred.
  • Ideally, you will have experience from a contractor in an RLO or community engagement role completing planned/reactive maintenance.
  • Strong communication skills are essential.
  • You must be able to deal with difficult customers empathetically and come to a resolution.
  • Experience in a fast-paced, high-pressure role is necessary.
Benefits Package:
  • A competitive salary up to £32,000 per annum depending on experience, plus a £4,500 car allowance, and expenses.
  • Opportunities for training and development.
  • Chances for career progression.
  • A supportive work environment.