Resident Liaison Specialist
14 hours ago
In this Resident Liaison role, you will be the key point of contact between residents and our Planned and Major Works Team.
Location: Sutton, Greater London
We offer a competitive salary of £35,151 per annum, commensurate with experience.
This is a full-time position requiring 36 hours of work per week.
The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:
- Create detailed resident profiles by utilising data from the Housing Management system and conducting thorough home surveys prior to work commencement.
- Liaise with contractors and in-house operatives to ensure seamless access arrangements are made for timely completion of works.
- Notify residents of any delays or programme changes to their home, offering suitable alternative appointment times where necessary.
- Conduct resident satisfaction surveys and encourage feedback upon completion of work.
Benefits:
- Membership of the Local Government Pension Scheme – a career average scheme where employees contribute between 5%
- Annual leave of either 26 or 33 days per year, plus paid time off on bank holidays.
- Simply Health Cash Plan, which allows colleagues to claim cashback on dental, optical, consultations, and scans.
- Confidential support from a 24/7 Employee Assistance Programme.
Sutton Housing Partnership is an accredited Disability Confident Employer, demonstrating our commitment to inclusion and diversity. Our Head Office is situated in Sutton Town Centre, providing excellent transport links and convenient hubs for colleagues to engage with residents across the borough.
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