Utility Services Specialist

3 days ago


Peterlee, Durham, United Kingdom Everflow Limited Full time
About Everflow Limited

We are a pioneering utility services provider dedicated to making utilities simple and creating jobs that people love.

We have achieved significant growth over the past few years, with a turnover of approximately £154 million by 2024, marking a growth of about 33% on our previous year.

Our mission is to enable businesses to focus on growth, reduce wastage, and contribute to environmental sustainability by providing innovative solutions and exceptional customer service.

Job Description

This role involves providing customer support through various communication channels, executing complex customer service requirements, and collaborating with teams across Everflow to align and integrate our One Operation customer care processes.

  1. Communicate effectively with customers via chat, email, and phone to understand their needs and provide tailored solutions.
  2. Work closely with colleagues to identify areas for improvement and develop recommendations for change in customer care processes.
  3. Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
  4. Act as a second-line support advisor dealing with escalated and more complicated connectivity queries.
  5. Manage own workload and participate in projects broader than the direct team.
Requirements
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.
  • Ability to collaborate with teams across the organisation.
  • Flexibility to work varied shifts, including evenings and weekends.


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