Telecoms Service Delivery Manager
3 weeks ago
Job Summary:
We are a leading tech-driven utility leader, committed to making utilities simple, slashing waste, and going green. Our goal is to create jobs people genuinely love.
About the Role:
This is an exciting opportunity for a Senior Telecoms Support Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-tier customer service through chat, email, and phone.
Responsibilities:
- Handling complex cases with a personal touch-tailored solutions for every client
- Collaborating with teams to deliver seamless 'One Operation' customer care
- Identifying improvement opportunities and coaching colleagues for excellence
- Solving escalated queries related to connectivity, including technical issues
- Supporting B2B clients with their connectivity needs and ensuring they receive exceptional service
Requirements:
- At least one year of telecoms experience in either selling telecoms, account management, or customer service
- Comfortable working in a business-to-business environment
- Familiar with broadband and hardware, and able to resolve technical queries
- Outstanding communication, negotiation, and influencing skills
- Able to work in a fast-paced environment and thrive under pressure
Benefits:
- Competitive salary: £26,000 - £30,000 per annum
- Excellent benefits package, including bonuses, recognition, and annual leave
- Opportunities for career development and growth
- A dynamic and supportive team environment
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