Telecoms Expert
2 days ago
Job Description:
We are seeking a skilled Senior Telecoms Support Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our B2B clients.
About the Role:
- Provide exceptional customer service through chat, email, and phone.
- Collaborate with teams to deliver seamless 'One Operation' customer care.
- Identify improvement opportunities and coach colleagues for excellence.
- Streamline processes to maintain efficiency and minimize risks.
- Support B2B clients with their connectivity needs and ensure they receive exceptional service.
Requirements:
- At least one year of telecoms experience in either selling telecoms, account management, or customer service.
- A passion for delivering exceptional customer care.
Benefits:
- Bonuses galore: Earn extra with quarterly awards and annual bonuses that celebrate your hard work.
- Annual leave: Recharge with 25 days of annual leave plus bank holidays.
- Buy or sell holidays: Flexibility to buy or sell up to 5 extra days of annual leave.
- Celebration day: Take an additional day off to celebrate what matters most to you.
- Lifestyle benefits: Access healthcare perks, including a cash plan for dental, optical, and physiotherapy treatments (up to £70 cashback).
- Office facilities: Enjoy a free gym, 20% café discount, ping pong, pool tables, and an arcade machine.
- Free breakfast: Fresh fruit, breakfast treats, and daily tea & coffee, plus a monthly breakfast buffet.
- Social events: Get involved in our vibrant social calendar, featuring summer & Christmas parties and regular team gatherings.
- Free parking: Simple and hassle-free parking at work.
- Electric car scheme: Go green with our electric car scheme - because sustainability is in our DNA.
- Cycle to work scheme: Save money, stay healthy, and reduce emissions with our salary sacrifice scheme.
Salary: £30,000 - £40,000 per annum, depending on experience.
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