Telecoms Expert

2 days ago


Peterlee, Durham, United Kingdom CCA Recruitment Group Full time

Job Description:

We are seeking a skilled Senior Telecoms Support Consultant to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our B2B clients.

About the Role:

  • Provide exceptional customer service through chat, email, and phone.
  • Collaborate with teams to deliver seamless 'One Operation' customer care.
  • Identify improvement opportunities and coach colleagues for excellence.
  • Streamline processes to maintain efficiency and minimize risks.
  • Support B2B clients with their connectivity needs and ensure they receive exceptional service.

Requirements:

  • At least one year of telecoms experience in either selling telecoms, account management, or customer service.
  • A passion for delivering exceptional customer care.

Benefits:

  • Bonuses galore: Earn extra with quarterly awards and annual bonuses that celebrate your hard work.
  • Annual leave: Recharge with 25 days of annual leave plus bank holidays.
  • Buy or sell holidays: Flexibility to buy or sell up to 5 extra days of annual leave.
  • Celebration day: Take an additional day off to celebrate what matters most to you.
  • Lifestyle benefits: Access healthcare perks, including a cash plan for dental, optical, and physiotherapy treatments (up to £70 cashback).
  • Office facilities: Enjoy a free gym, 20% café discount, ping pong, pool tables, and an arcade machine.
  • Free breakfast: Fresh fruit, breakfast treats, and daily tea & coffee, plus a monthly breakfast buffet.
  • Social events: Get involved in our vibrant social calendar, featuring summer & Christmas parties and regular team gatherings.
  • Free parking: Simple and hassle-free parking at work.
  • Electric car scheme: Go green with our electric car scheme - because sustainability is in our DNA.
  • Cycle to work scheme: Save money, stay healthy, and reduce emissions with our salary sacrifice scheme.

Salary: £30,000 - £40,000 per annum, depending on experience.



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