Rental Account Manager

3 weeks ago


Plymouth, Plymouth, United Kingdom Mishawakapremier Full time
About the Role

We are seeking a skilled Rental Account Manager to join our team at Mishawakapremier. As a key member of our sales team, you will be responsible for managing rental accounts and delivering merchandise to customers.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to work independently. They will be responsible for expeditiously handling non-renewed accounts and conveying information to customers while maintaining a constant level of communication with co-workers and management.

  • Assist in the maintenance of company standards of operation;
  • Maintain accounts on the assigned route to non-renewed percentages that meet the company's weekly close/open standard;
  • Deliver, retrieve, relocate, and perform service calls on rented merchandise;
  • Collect monies from delivery of merchandise and from collection home visits;
  • Maintain rented or leased units by making minor repairs when necessary;
  • Review DAP to ensure each item matches the Rental Agreement and product being delivered;
  • Answer phone calls in a pleasant and professional manner;
  • Return merchandise, including remotes and manuals, to store stock;
  • Relocate merchandise if customers move without notification;
  • Carefully check rental returns and refurbish to "like new" condition;
  • FOLLOW Premier Rental-Purchase Pledge to serve customers in a friendly and professional manner;
  • Handle customer service issues in a timely manner;
  • Maintain the assigned vehicle in proper working condition and appearance;
  • Maintain proper care and security of inventory during transport;
  • Ensure accurate financial computer and paper records;
  • GROW CUSTOMER BASE MONTHLY.
Requirements:
  • High school diploma, GED, or equivalent work experience;
  • Valid driver's license and compliance with company driving standards;
  • DOT certification (if required by law in your state);
  • One-year experience in customer-contact job requiring completion of training program;
  • Able to lift and carry loads up to 75 pounds.
Estimated Salary: $45,000 - $65,000 per year

Benefits:

  • Competitive salary and benefits package;
  • Ongoing training and development opportunities;
  • Opportunity to work in a dynamic and growing industry;
  • Collaborative and supportive team environment.

Work Environment:

The job requires working in changing environments, involving considerable walking, standing, bending, stooping, and lifting. Additional hours before or after normal business hours may be required, along with frequent travel from store to store. Must be able to cope with emotional and mental stress associated with dealing with people and situations.



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