Service Desk Team Lead
2 weeks ago
We are seeking an experienced Service Desk Team Lead to join our team in Bracknell. In this permanent position, you will be responsible for managing a team of Service Desk personnel, processing Site Access Permit requests and participating in shift kick-off and closing/handover calls.
About the Role
The successful candidate will have a strong background in team management and customer service. You will be required to proactively assign tasks and tickets to personnel based on priorities and lead customer escalations regarding challenging site access requests. Additionally, you will support Automation initiatives to improve operational efficiency and report on relevant SLAs and KPIs.
What We Offer
This role offers a permanent position with a competitive salary, 1 day a week Apprenticeship Course (Level 3 Management) and opportunities for career growth. Our company is based in Bracknell and we offer a dynamic work environment that values teamwork and innovation.
Key Responsibilities
Manage a team of Service Desk personnel responsible for processing Site Access Permit requests Participate in shift kick-off and closing/handover calls Ensure targets and tasks are understood Proactively assign tasks and tickets to personnel based on priorities Lead customer escalations and Landlord communications Support Automation initiatives to improve operational efficiency Report on relevant SLAs and KPIs Manage jeopardy tickets and ensure they are processed before breaching SLA
Salary Information
The estimated salary for this role is £35,000 - £45,000 per annum, depending on experience. This figure takes into account the location of the job in Bracknell and the level of responsibility involved.
-
Childcare Desk Manager
2 hours ago
Bracknell, Bracknell Forest, United Kingdom Tigerlily Childcare Berks and Bucks Limited Full timeJob OverviewWe are looking for a skilled Childcare Desk Manager to join our team at Tigerlily Childcare Berks and Bucks Limited. This is a temporary role that requires strong recruitment expertise to manage our London desk.The successful candidate will be responsible for setting up and managing the temp desk within the office, ensuring all compliance...
-
Recruitment Team Lead
10 hours ago
Bracknell, Bracknell Forest, United Kingdom Tigerlily Childcare Berks and Bucks Limited Full timeAbout the RoleTigerlily Childcare Berks and Bucks Limited is seeking a Temporary Recruitment Specialist to join our team in London. As a key member of our recruitment team, you will be responsible for setting up and managing our temp desk within the office.This is an exciting opportunity for a motivated individual with childcare knowledge and senior-level...
-
Culinary Team Lead
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Appetite 4 Recruitment Full timeAppetite 4 Recruitment is seeking a talented and experienced Culinary Team Lead to lead its kitchen team at Fenwick in Bracknell. This is a rare opportunity for a culinary professional who thrives in a premium establishment offering predominantly daytime hours, ensuring a fantastic work-life balance.About You:We are looking for someone with experience in...
-
GBK Service Lead
2 days ago
Bracknell, Bracknell Forest, United Kingdom GBK Full timeJob Summary:We're seeking a highly motivated and experienced GBK Service Lead to join our team. As a key member of our management team, you'll be responsible for leading and motivating your colleagues to deliver outstanding service and maintain the highest standards of quality and cleanliness.About the Role:You'll support the management team by leading and...
-
Installation Team Lead
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Kiota Recruitment Full timeJob Title: Installation Team LeadKiota Recruitment is partnering with a leading pump rental provider in the UK to seek an experienced Installation Team Lead. This role involves overseeing installations and deinstallations of pumps, pipework, and associated equipment at client sites, ensuring safe, efficient, and effective project delivery.About the Role:As...
-
Care Service Lead
1 week ago
Bracknell, Bracknell Forest, United Kingdom Care UK Full time**Job Summary**We are seeking a highly skilled and compassionate individual to fill the position of Care Service Lead at Care UK. As a key member of our team, you will be responsible for leading and developing a team of care professionals, ensuring that our residents receive exceptional care services.The successful candidate will possess excellent leadership...
-
Hospitality Services Manager
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom Doubletree By Hilton Full timeWe are proud to be part of the DoubleTree by Hilton brand, offering a unique blend of hospitality and amenities.As a Hospitality Services Manager, you will play a key role in delivering exceptional guest experiences at our hotel in Wokingham.Main Responsibilities:To oversee the smooth operation of our hotel services, including front desk, housekeeping, and...
-
Service Delivery Lead
4 days ago
Bracknell, Bracknell Forest, United Kingdom CV-Library Full timeAbout the Role:As a Service Delivery Lead, you will play a key role in driving business growth and delivering exceptional customer experiences. This interim role is approximately 6 months and would suit someone with extensive customer service experience, particularly in credit and financial service offerings.Main Responsibilities:• Develop and implement...
-
Shift Management Position
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Connect44 group Full timeAbout the JobWe are looking for an experienced Shift Manager to join our team in Bracknell. As a key member of our Service Desk team, you will be responsible for managing a team of personnel, processing Site Access Permit requests and participating in shift kick-off and closing/handover calls.Job DescriptionThe successful candidate will have a strong...
-
IT Service Delivery Lead
1 week ago
Bracknell, Bracknell Forest, United Kingdom John Lewis Partnership Full timeJob OverviewWe are looking for an experienced IT Service Delivery Lead to join our Service Operations Team. As a key member of the team, you will be responsible for ensuring the smooth delivery of IT services, working closely with the Service Delivery Managers to assess and improve processes.About YouAs a seasoned IT professional, you will have extensive...
-
Service Architect Lead
2 hours ago
Bracknell, Bracknell Forest, United Kingdom Anson McCade Full timeJob Title: IT Service Delivery Manager">We are seeking a skilled IT Service Delivery Manager to join our team at Anson McCade. As a key member of our Defence/National Security practice, you will play a crucial role in delivering complex national security, intelligence, and military operations.The Opportunity:In this position, you will be responsible for...
-
Care and Support Team Lead
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom Look Ahead Full timeCompany OverviewLook Ahead is a leading not-for-profit care and support provider in London and the South East, delivering over services to around customers each year. Our mission is to transform lives by providing high-quality support and promoting independence.Job DescriptionWe are seeking an experienced Care and Support Team Lead to join our team in...
-
Clinical Lead
4 weeks ago
Bracknell, Bracknell Forest, United Kingdom Berkshire Healthcare Foundation Trust Full timeJob DescriptionThe Berkshire Healthcare Foundation Trust is seeking an experienced Clinical Lead to join our team in Bracknell. This role will provide enhanced clinical support and expertise to patients, implementing evidence-based practice to ensure best patient care.About the RoleAs a Clinical Lead, you will lead and support our community nurses, providing...
-
Customer Service Department Lead
1 week ago
Bracknell, Bracknell Forest, United Kingdom CV-Library Full timeA leading global brand in Bracknell is seeking a highly experienced Customer Service Department Lead to manage their customer service offering on an interim basis. This role is ideal for someone with extensive customer service experience and knowledge of credit and financial services.Key Responsibilities:Maintaining and building upon strong relationships...
-
Operational Supervisor Role
2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Connect44 group Full timeJob SummaryWe are seeking an experienced Operational Supervisor to join our team in Bracknell. As a key member of our Service Desk team, you will be responsible for managing a team of personnel, processing Site Access Permit requests and participating in shift kick-off and closing/handover calls.About the CompanyOur company is based in Bracknell and we offer...
-
Social Care Team Lead
9 hours ago
Bracknell, Bracknell Forest, United Kingdom Bracknell Forest Council Full timeWe are seeking a skilled and experienced Social Care Team Lead to join our team at Bracknell Forest Council. As a key member of our leadership team, you will be responsible for leading a team of social workers, support coordinators, and therapists in delivering high-quality, strengths-based social care services.The ideal candidate will have a strong...
-
Recruitment Team Lead
6 hours ago
Bracknell, Bracknell Forest, United Kingdom Sy3 Full timeSales Growth Manager PositionJewson, a leading building materials distributor, is looking for a Sales Growth Manager who can drive success in the Tool Hire department.This role offers a fulfilling and enjoyable work environment with opportunities for career growth, including a competitive salary, staff discount, life assurance, and 33 days of annual leave...
-
Roofing Team Lead
4 weeks ago
Bracknell, Bracknell Forest, United Kingdom Fraser Edward Recruitment Limited Full timeFraser Edwards are recruiting a Roofing Manager for a permanent role with an attractive salary of £50,000 - £60,000 per annum. This opportunity has arisen due to the company's continued growth and expansion of its Refurbishment and Repairs team.The successful candidate will be part of a well-established, leading Roofing Contractor that specializes in...
-
Installation Team Lead
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom CV-Library Full timeInstallation Supervisor Job Summary:We are seeking a highly skilled Installation Supervisor to lead our field-based team in Bracknell. The successful candidate will have experience in a supervisory role within the water/ utilities industry, construction, or oil and gas.Key Responsibilities:Lead installation projects from start to finish.Supervise daily...
-
Technical Team Lead
2 months ago
Bracknell, Bracknell Forest, United Kingdom beBee Professionals Full time £60,000 - £80,000We are looking for a Technical Team Lead to join our development team at beBee Professionals in Bracknell, UK. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications.Lead technical...