Operational Supervisor Role

1 week ago


Bracknell, Bracknell Forest, United Kingdom Connect44 group Full time
Job Summary
We are seeking an experienced Operational Supervisor to join our team in Bracknell. As a key member of our Service Desk team, you will be responsible for managing a team of personnel, processing Site Access Permit requests and participating in shift kick-off and closing/handover calls.

About the Company
Our company is based in Bracknell and we offer a dynamic work environment that values teamwork and innovation. We are committed to delivering high-quality services to our customers and we are looking for someone who shares our values and is passionate about providing excellent customer service.

Responsibilities
Manage a team of Service Desk personnel Process Site Access Permit requests Participate in shift kick-off and closing/handover calls Proactively assign tasks and tickets to personnel based on priorities Lead customer escalations and Landlord communications Support Automation initiatives to improve operational efficiency Report on relevant SLAs and KPIs Manage jeopardy tickets and ensure they are processed before breaching SLA

What We Offer
This role offers a permanent position with a competitive salary, 1 day a week Apprenticeship Course (Level 3 Management) and opportunities for career growth. The estimated salary for this role is £42,000 - £52,000 per annum, depending on experience.

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