Service Architect Lead

2 hours ago


Bracknell, Bracknell Forest, United Kingdom Anson McCade Full time

Job Title: IT Service Delivery Manager

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We are seeking a skilled IT Service Delivery Manager to join our team at Anson McCade. As a key member of our Defence/National Security practice, you will play a crucial role in delivering complex national security, intelligence, and military operations.

The Opportunity:

In this position, you will be responsible for crafting persuasive proposals, designing tailored solutions, leading service transitions, and enhancing ITIL & ILS processes. You will work closely with clients to understand their needs and develop innovative solutions that meet their requirements.

Key Responsibilities:

  • Crafting Proposals: Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs and budget constraints.
  • Designing Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
  • Leading Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation.
  • Enhancing Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.

Requirements:

  • Security Clearance: Sole British National with SC or DV clearance.
  • Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
  • Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
  • Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
  • Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
  • ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.

Estimated Salary: Up to £72,000 per annum.

We offer a competitive benefits package, including a base salary, DV bonus, annual bonus, car allowance, pension, health & wellbeing, annual leave, life assurance, and employee assistance programme.



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