IT Service Delivery Manager
2 days ago
Job Description:
We are seeking a highly skilled Cloud Computing Solution Designer to join our team at Anson McCade. As a key member of our Defence/National Security practice, you will play a crucial role in delivering complex national security, intelligence, and military operations.
The Opportunity:
In this position, you will be responsible for designing tailored solutions, leading service transitions, and enhancing ITIL & ILS processes. You will work closely with clients to understand their needs and develop innovative solutions that meet their requirements.
Key Responsibilities:
- Designing Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
- Leading Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation.
- Enhancing Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
Requirements:
- Security Clearance: Sole British National with SC or DV clearance.
- Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
- Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
- Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
- Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
- ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.
Estimated Salary: Up to £72,000 per annum.
We offer a competitive benefits package, including a base salary, DV bonus, annual bonus, car allowance, pension, health & wellbeing, annual leave, life assurance, and employee assistance programme.
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