Service Delivery Lead
4 days ago
As a Service Delivery Lead, you will play a key role in driving business growth and delivering exceptional customer experiences. This interim role is approximately 6 months and would suit someone with extensive customer service experience, particularly in credit and financial service offerings.
Main Responsibilities:
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Lead and motivate the team to achieve outstanding results.
• Collaborate with the Customer Department Manager to drive business growth.
• Ensure compliance with regulatory requirements and company policies.
Requirements:
• Significant experience in managing teams within a call centre environment.
• Proven ability to develop and implement effective strategies to drive business growth.
• Strong understanding of the finance industry and its regulatory framework.
• Excellent leadership, organisational and communication skills.
Estimated Salary: £70,000 - £90,000 per annum
We strive to create a positive work environment and promote employee well-being.
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