Service Delivery Manager

5 days ago


Bracknell, Bracknell Forest, United Kingdom ZipRecruiter Full time
About the Opportunity

This is an exciting opportunity to join our team as a Cloud Infrastructure Specialist at ZipRecruiter.

You will be responsible for creating customised service support solutions and overseeing seamless service transition management, ensuring successful ITSM implementations post-bid.

  • Key Responsibilities:
  • Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management.
  • Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments.
  • Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes.

Requirements:

  • Sole British with SC or DV (Developed Vetting) clearance.
  • Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
  • Service Design Leadership: Strong track record in designing complex service solutions and operating models for major IT systems.
  • Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.

Benefits Package:

  • Base Salary: Up to £72,000 per annum.
  • DV Bonus: 10% (must hold DV clearance).
  • Annual Bonus: 10%
  • Pension: 10% double matching contributions.
  • Health & Wellbeing: Private Medical Cover.
  • Annual Leave: 25 days plus Public Holidays.


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