Service Delivery Manager
5 days ago
This is an exciting opportunity to join our team as a Cloud Infrastructure Specialist at ZipRecruiter.
You will be responsible for creating customised service support solutions and overseeing seamless service transition management, ensuring successful ITSM implementations post-bid.
- Key Responsibilities:
- Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management.
- Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments.
- Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes.
Requirements:
- Sole British with SC or DV (Developed Vetting) clearance.
- Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
- Service Design Leadership: Strong track record in designing complex service solutions and operating models for major IT systems.
- Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
Benefits Package:
- Base Salary: Up to £72,000 per annum.
- DV Bonus: 10% (must hold DV clearance).
- Annual Bonus: 10%
- Pension: 10% double matching contributions.
- Health & Wellbeing: Private Medical Cover.
- Annual Leave: 25 days plus Public Holidays.
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