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Customer Service Team Lead
2 months ago
We are seeking a highly motivated and experienced Customer Service Team Manager to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you will be responsible for delivering exceptional customer service and leading a team of baristas to create a positive and engaging customer experience.
Key Responsibilities- Lead a team of baristas to deliver exceptional customer service and create a positive customer experience
- Work closely with the store manager to identify opportunities to drive store profitability and business growth
- Execute store operations during scheduled shifts, including opening and closing duties, and upholding operational policies and procedures
- Cascade and roll out new initiatives to enable operational excellence and drive business results
- Support the growth and development of team members through coaching and performance management
- 28 days holiday a year (including Bank Holidays)
- Free drinks and discounted food when on shift, including £1 food items
- A free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work
- Third party discounts, including 10% in Southern Co-op food stores
- Life insurance
- Comprehensive training, including coffee knowledge and access to Starbucks Global Academy
- Career progression opportunities
Our recruitment process typically involves a CV review, telephone interview, provision of right to work documentation, in-store experience, and an offer and onboarding process.
