Customer Service Coordinator

4 weeks ago

Crawley, West Sussex, United Kingdom Wates Group Full time

Customer Service Co-Ordinator Role

We are seeking a skilled Customer Service Co-Ordinator to join our team within our responsive maintenance division. As a key member of our Customer Service team, you will be responsible for leading and supporting our team to deliver excellent customer service and operational delivery.

Key Responsibilities:

  • Champion continual improvement to achieve excellent operational delivery and supply chain management
  • Develop and maintain excellent customer relationships
  • Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
  • Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
  • Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

Requirements:

We are looking for a Co-ordinator with experience managing scheduling and/or administrative teams in the maintenance sector as well as an advanced skill level in Microsoft Excel and Word. This role could also be suitable for an experienced Scheduler seeking to take the next step in their career overseeing and leading a team.

About Wates Group

Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:

Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.

Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Awards

Wates Group has received numerous awards and recognition for our commitment to excellence and sustainability. Some of our notable awards include:

Inside Housing Development Awards
2022 Construction News Awards Winner
Investors in People 2022
Considerate Constructors Schemes (CCS) National Site Awards
Top 50 Employers for Women
Working Families Best Practice Awards

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