Customer Service Representative

3 weeks ago


Crawley, West Sussex, United Kingdom DX Network Services Limited Full time
About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life. Our mission is to provide exceptional customer service and ensure that every item we handle tells a story that makes a difference.

Job Description

We are seeking a highly skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that every interaction with our company is positive and memorable.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service to ensure customer satisfaction and loyalty
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with company policies and procedures to ensure compliance and quality service

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively as part of a team

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The opportunity to work with a leading independent parcel, mail and logistics services company


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