Desktop Support Specialist

6 days ago

London, Greater London, United Kingdom Blupace Limited Full time
About Blupace Limited

We are a world-class IT development company that strives to improve our processes constantly. With over 160+ people in more than 4 countries, we provide innovative software solutions for businesses of all sizes, focusing on Web & Mob Applications, e-commerce websites, data & Analytics, Field services, and more.

We are passionate about developing innovative technology solutions that make a difference. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services.

We operate in different locations, including the UK, France, Germany, and Belgium.

Job Description

**Job Summary**

We are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing first/second-level contact and problem resolution for customer issues.

**Key Responsibilities**

  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  • Perform general preventative maintenance tasks on computers, laptops, printers.
  • Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

**Requirements**

  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities, and meet SLA's.
  • Excellent communication, relationship-building, and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • Willing to work off-hours and weekends when required for projects or emergency support.

**What We Offer**

  • A competitive salary and a great benefits package.
  • A diverse, open, and collaborative work environment.
  • A place where we can be ourselves and succeed on merit.

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