Desktop Support Specialist
2 days ago
Technical Excellence in Desktop Support
We are seeking a skilled Desktop Support Specialist to join Excis Ltd's dynamic IT team. In this role, you will provide critical desktop support services to our end-users, ensuring seamless operations and maximum productivity.
Key Responsibilities:
- Deliver exceptional desktop support services, including troubleshooting hardware and software issues, and implementing effective solutions to minimize downtime.
- Provide in-person and remote technical assistance to end-users, ensuring timely resolution of technical problems and excellent customer satisfaction.
- Maintain and manage IT equipment and software inventory, ensuring accurate records and efficient asset utilization.
- Collaborate with IT teams to resolve complex technical problems, leveraging expertise and best practices to drive business success.
Requirements and Qualifications:
- Proven experience in desktop support, with a strong background in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Proficiency in IT service management tools and technologies, with a strong understanding of ITIL principles.
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