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Desktop Support Specialist

2 months ago

London, Greater London, United Kingdom Dabster Full time
Desktop Support Specialist

Dabster is seeking a skilled Desktop Support Specialist to provide technical support to staff regarding desktop computers, applications, and related technology.

Key Responsibilities:
  • Provide on-site support services, including desk-side support and mobile device assistance
  • Ensure all Incidents/Requests are met within the agreed service targets
  • Proactively monitor pending tickets and perform necessary IMAC tasks
  • Experience with Trade floor hardware
  • Provide face-to-face end user support and troubleshooting IT products

The successful candidate will also be responsible for asset inventory management, resolving hardware and software issues, and orienting new employees on EUC systems. Strong communication skills are essential, including the ability to interact effectively with diverse stakeholders and provide excellent customer service. Additionally, the candidate should possess solid problem-solving abilities and a commitment to continuous learning and job mastery.

Key Competencies:
  • Teamwork and Collaboration
  • Service Focus
  • Innovation & Business Change Management
  • Job Mastery and Continuous Learning
  • Communication Skills
  • Problem Solving