Service Delivery and Support Co-ordinator
6 days ago
The Service Delivery and Support Co-ordinator will be responsible for managing waiting times and escalating where appropriate. They will also ensure clear lines of communication and service delivery are provided in line with customer expectations.
This role requires the ability to multi-task, work under pressure, and maintain the highest customer service standards. If you're interested in this role, please submit your application below.
- Managing the online and telephone booking of swabbing services across the region.
- Managing waiting times and escalating where appropriate.
- Ensuring delivery of company KPIs.
- Making onward referrals where required.
- Responding to enquiries over email, Facebook, live chat, and telephone.
- Recording customer details on the appropriate database as required.
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