Guest Services Director
2 days ago
About the Role: We are looking for an experienced Guest Services Director to join our team at Foxhills Collection. As a key member of our team, you will be responsible for overseeing all aspects of front desk operations and ensuring exceptional service delivery.
Key Responsibilities:
- Lead and oversee front desk operations to ensure excellent service delivery and adherence to company standards
- Train, mentor, and motivate front desk staff to optimize their performance
- Develop and implement strategies to improve guest satisfaction and operational efficiency
- Handle guest inquiries, requests, and escalations in a timely and professional manner
Requirements:
- Previous experience in hospitality or a related field
- Proven leadership and team-building skills
- Excellent communication, interpersonal, and problem-solving abilities
- Proficiency in hotel management software
Benefits:
- Competitive salary package: £42,000 - £52,000 per annum
- Opportunities for career advancement and professional development
- Staff discounts on accommodations, dining, and other amenities
- A supportive and inclusive work environment
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