Guest Services Director

2 days ago


Chertsey, Surrey, United Kingdom Foxhills Full time

About the Role: We are looking for an experienced Guest Services Director to join our team at Foxhills Collection. As a key member of our team, you will be responsible for overseeing all aspects of front desk operations and ensuring exceptional service delivery.

Key Responsibilities:

  • Lead and oversee front desk operations to ensure excellent service delivery and adherence to company standards
  • Train, mentor, and motivate front desk staff to optimize their performance
  • Develop and implement strategies to improve guest satisfaction and operational efficiency
  • Handle guest inquiries, requests, and escalations in a timely and professional manner

Requirements:

  • Previous experience in hospitality or a related field
  • Proven leadership and team-building skills
  • Excellent communication, interpersonal, and problem-solving abilities
  • Proficiency in hotel management software

Benefits:

  • Competitive salary package: £42,000 - £52,000 per annum
  • Opportunities for career advancement and professional development
  • Staff discounts on accommodations, dining, and other amenities
  • A supportive and inclusive work environment
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