Customer Service Specialist

2 weeks ago


Chertsey, Surrey, United Kingdom Foxhills Full time

About the Role:

We are seeking a highly skilled Hotel Reservation Administrator to join our team at Foxhills Collection. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities:

  • Assist guests with reservation inquiries and bookings via online channels.
  • Provide expert advice on hotel facilities, services, and local attractions.

Requirements:

  1. Prior experience in a customer-facing role, preferably in hospitality or reservations.
  2. Proficiency in computer systems and reservation software.
  3. Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary package, including a base salary of **£25,000 - £30,000 per annum**, depending on experience.
  • Opportunities for career advancement and professional development.
  • Complimentary Country Club Membership, offering access to facilities such as a gym, pools, spa, fitness classes, and more.
  • Staff discounts on dining, hotel stays, golf access, spa treatments, and other amenities.

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