Customer Service Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled Hotel Reservation Administrator to join our team at Foxhills Collection. As a key member of our reservations department, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.
Key Responsibilities:
- Assist guests with reservation inquiries and bookings via online channels.
- Provide expert advice on hotel facilities, services, and local attractions.
Requirements:
- Prior experience in a customer-facing role, preferably in hospitality or reservations.
- Proficiency in computer systems and reservation software.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary package, including a base salary of **£25,000 - £30,000 per annum**, depending on experience.
- Opportunities for career advancement and professional development.
- Complimentary Country Club Membership, offering access to facilities such as a gym, pools, spa, fitness classes, and more.
- Staff discounts on dining, hotel stays, golf access, spa treatments, and other amenities.
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