Spa Service Ambassador
2 days ago
Foxhills Collection, a renowned hotel and country club set in 400 acres of stunning Surrey estate, is seeking an exceptional individual to join their team as a Spa Host. As the first point of contact for guests visiting the luxurious spa facilities, the ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for providing top-notch customer service.
About Us
Foxhills Collection offers an unparalleled experience with its luxurious accommodations, exquisite dining experiences, and world-class spa facilities. With three golf courses, five swimming pools, and three restaurants, this award-winning hotel provides a perfect blend of leisure and relaxation.
Key Responsibilities
- Welcome and greet guests warmly at the spa reception area.
- Assist guests with scheduling appointments, providing information on available treatments, packages, and promotions.
- Handle phone calls and emails promptly and courteously, ensuring accurate information and assistance.
- Maintain cleanliness and organization of the spa reception area, including desk, waiting area, and retail displays.
Requirements
The successful candidate will have previous experience in a customer service or receptionist role, preferably in a spa, hospitality, or retail environment. Excellent communication and interpersonal skills are essential, along with strong organisational and multitasking abilities. Proficiency in computer systems and booking software is also required.
Benefits
Foxhills Collection offers a competitive salary package, opportunities for career advancement and professional development, staff discounts on accommodations, dining, and spa services, access to spa facilities and wellness programs, and a supportive and collaborative work environment.
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