Senior Service Operations Director
1 month ago
We are seeking an experienced Senior Service Operations Director to join our team at Samsung Electronics Perú. As a key member of our leadership team, you will play a crucial role in driving the success of our Services business.
About the Role
The successful candidate will be responsible for overseeing the day-to-day operations of our Services business, including customer service delivery, revenue management, and product development. You will work closely with cross-functional teams to ensure seamless execution of our strategies and initiatives.
Key Responsibilities
- Influencing key partners to ensure efficient customer service delivery and operations
- Proactive P&L management to optimize revenue and identify investment & growth opportunities across owned & partner channels
- Monitor Key Performance Indicator targets, ensuring timely mitigations if forecast does not meet target
- Implementing detailed forecasts for meaningful measures like revenue, conversion rate by channels, churn, and monthly active users (MAU)
Requirements
- Experience in P&L management
- Experience in subscription and service-based industries preferred
- Ability to develop and deliver long-term vision and strategy in a fast-paced environment
- Strong relationship management skills
- Detail-oriented with a dynamic approach to workload and projects
- Effectively prioritizes across multiple organizations and projects
- Likes ambiguity and simplifying problems to meet consumer needs
- Experience in matrix structures and leading teams to ensure customer needs are met
What We Offer
- Highest salary range: $120,000 - $150,000 per annum
- Bonus scheme linked to individual, team, and company performance
- Pension contribution
- Three volunteering days each year
- Holiday - 25 days plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Hybrid working - 3 days in the office and 2 days at home per week
About Samsung Electronics Perú
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We offer a competitive salary, bonus scheme, and benefits package. If you are passionate about delivering exceptional customer experiences and driving business growth, please submit your application.
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