IT Service Operations Lead

1 day ago


Nottingham, Nottingham, United Kingdom Redfaire Full time
About the Role
Redfaire is seeking an IT Service Operations Lead to join our team. As an IT Service Operations Lead, you will be responsible for managing the day-to-day operations of our technical support teams, including incident management, problem management, and change management. You will work closely with our service delivery managers to ensure that we meet and exceed our customers' expectations.

The ideal candidate will have a minimum of 4 years' experience in IT service management, preferably with JD Edwards ERP or similar technologies. They will possess strong analytical and problem-solving skills, with the ability to communicate effectively with both technical and non-technical stakeholders. In addition, they will have a strong working knowledge of Microsoft products such as Word, Excel, PowerPoint, and Outlook.

This is a full-time permanent role, which may be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European timezones may also be considered.

We offer a competitive salary of £55,000 - £65,000 per annum, depending on experience.

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