Operations and Customer Service Lead

6 days ago


Nottingham, Nottingham, United Kingdom Apcoa Parking UK Full time
Job Title: Operations and Customer Service Lead

We are seeking an experienced Operations and Customer Service Lead to oversee the day-to-day operations and customer service functions. As a key member of our team, you will ensure operational standards are being achieved and adhered to in line with our individual clients' requirements and expectations. You will work closely with our operations managers to ensure seamless delivery of services to our clients.

The ideal candidate will have minimum 2 years management experience and strong commercial acummen. They will also have experience of monitoring SLAs and be able to resolve all operational problems within the scope of the contract. The salary for this role is £35,000 per annum.

Responsibilities:
  1. Oversee the day-to-day operations and customer service functions.
  2. Work closely with operations managers to ensure seamless delivery of services to our clients.
  3. Produce operational reviews to identify trends and introduce best practices across the contract.
  4. Ensure specified response times are met, in accordance with contractual and local agreements.

What we offer:
  • A competitive package that rewards performance and encourages growth, supporting you in making a meaningful impact on our clients' success.
  • Opportunities for professional development.
  • 25 Days Annual Leave per annum.
  • Company Pension Scheme.


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